When I am speaking to a new merchant, and they are considering the advantages of switching their credit card processing to me, or staying with their current company, I ask them to take the "Cell Phone Test."
1. Do you have the cell phone number of your Local Representative? Many do not even know who their Local Rep is, which quickly puts an end to the test.
2. If they still know who their Local Rep is, and have their cell phone number, I ask them to call the number. Do they answer? How many rings did it take? Did your Local Rep answer or did it go straight to voice mail?
3. If you left a voice mail message, how long does it take for your Local Rep to call back?
4. Bottom line, from the time you had a need to get an answer or support from your Local Rep, how long did it take for it to be resolved to your satisfaction?
The major difference between one credit card processing company and another are not the rates or the equipment. It is the reliability and dependability of the service you receive from your Local Rep and the quality of long-term relationship you have with them. That's where you ultimately will save time, money and frustration.
I invite you to give me the "Cell Phone Test." My cell number is (717) 253-3238.
My Merchants will tell you if I do not answer your call within 1 or 2 rings, it means I am serving another customer, and you can count on a return call within 10 minutes.
Go ahead, test me. Serving my Merchants is what I do best.